Can I order components after the campaign?
Yes of course! Our Kickstarter backers will be always having the same discount as well!
Last updated: November 12, 2022 14:11
Are Norway, UK and Switzerland considered among the free-shipping countries for the first 50 orders?
Yes, we are not charging shipping costs for Norway, UK and Switzerland for the first 50 orders.
Last updated: November 13, 2022 05:46
Can I order chairs and benches separately?
Yes, of course. Through our Table Wizard, you can calculate your order and pledge in “custom table” field.
Last updated: November 12, 2022 14:11
I am #50+ backer. Do I have a chance to get free-shipping?
We are counting only our backers who “pledged with a reward”. To be sure, you can check our banner :)
Last updated: November 12, 2022 14:11
Where are you shipping the orders from?
US & Canada orders will be shipped from US and EU orders will be shipped from Turkey.
Last updated: November 12, 2022 14:11
What are the shipping costs going to be after first 50 orders?
They will be calculated in the pledge manager after the campaign. We are still working on a more simple and cost-effective method to make our backers happy!
Last updated: November 12, 2022 14:15
I am planning to order more than one table, will there be any extra discount?
That is possible depending on the order. Although our prices are already pretty competitive, we can still do our best to give you a final offer.
Last updated: November 12, 2022 14:11
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.